General FAQ

First, receiving your tickets close to your show date minimizes the potential risk of misplacing them. We've had many instances of ticket-buyers losing tickets they had purchased several months ago, only to be left stressed trying to find them shortly before the show. By receiving them a few days in advance, they are at the top of your inbox! (You will still receive a purchase confirmation email at the time of purchase).

Second, as suspicious ticketing transactions from less reputable (or even illegal) secondhand vendors rise across the live event industry, a shortened window such as this prevents scalpers and other questionable buyers from getting their hands on YOUR tickets. Protecting the security of the Colonial Theatre's ticket buyers is a top priority for us, and every decision we make is to ensure our ticket-buyers are guaranteed the best possible customer experience.

Our Box Office is here to help recover any lost ticket information and can be reached at or call 1 (800) 657-8774

Yes, all attendees need a ticket.

A numbered seating chart for our regular seating arrangement can be downloaded HERE. For information on shows that require a different seating arrangement, please contact our Director of Ticketing Gen Shappell at or call 617-531-1257 x707 for his direct office line.

No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows that serve beer, wine, liquor, soda and water.

Flash is not allowed but we do allow small personal cameras. No cameras with detachable lenses allowed. Use of cameras may be restricted or prohibited on a per-show basis.

Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial sized backpacks (anything over 14"H x 14" W x 5"D). All bags may be subjected to search.

Parking information can be found on our directions page.

Yes, please visit the box office to request an assistive listening device.

For rental information, please contact Susie Benik at

For sponsorships, please email Colleen Pentland Lally at