Frequently Asked Questions
WHAT SPONSORSHIP OPPORTUNITIES ARE AVAILABLE?
For sponsorships, please email Colleen Pentland Lally at cpl@spectaclelive.com.
DO YOU HAVE ASSISTIVE HEARING DEVICES?
Yes, we provide assistive hearing devices. Please visit the box office to request an assistive listening device.
HOW CAN I RENT THE THE COLONIAL THEATRE?
The Colonial Theatre is available to rent for concerts, theatre, dance, comedy, galas, speakers, weddings and other events. For rental information, please contact Kathleen Tormey at ktormey@spectaclelive.com.
You can also learn more on our rentals page.
CAN I BRING A BAG WITH ME?
Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial sized backpacks (anything over 12″H x 12″W). All bags may be subjected to search.
WILL I BE ALLOWED TO RE-ENTER THE BUILDING IF I LEAVE DURING A SHOW?
Unfortunately, we have a no re-admittance policy.
AM I ALLOWED TO BRING FOOD OR DRINKS WITH ME
No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows that serve beer, wine, soda and water.
AM I ALLOWED TO BRING MY CAMERA?
Flash is not allowed but we do allow small personal cameras. No cameras with detachable lenses allowed. Use of cameras may be restricted or prohibited on a per-show basis.
WHY DO I ONLY RECEIVE MY TICKETS 24 HOURS BEFORE THE SHOW?
WHAT IF I'VE LOST MY TICKETS?
Our Box Office is here to help recover any lost ticket information and can be reached at boxoffice@spectaclelive.com or call 1 (800) 657-8774
HOW DO I GET PRESALE ACCESS TO SHOWS?
Sign up for a Spectacle Live Membership for priority presale access, weekly member emails, food and beverage discounts, and more! For more info contact Isabel Nichols at (617) 531-1257 x3 or inichols@spectaclelive.com.
PROHIBITED ITEMS
Weapons of any kind, Laser pens and pointers, Bags* larger than 12″ x 12″, Any alcohol or drugs, Outside food and drink, professional recording and audio equipment, pets that are not service animals.
*All bags are subject to search.
HOW CAN I BE SURE I AM PURCHASING LEGITAMITE TICKETS TO A SHOW AT THE COLONIAL THEATRE?
Tickets for Spectacle Live events at the Colonial Theatre of Laconia, as well as Powerhouse Theatre Collaborative productions, are only sold through our official ticketing platform Etix.com.
WHY IS SOMEONE ELSE’S NAME THAT I DON’T RECOGNIZE ON MY TICKET?
If you did not purchase your Colonial Theatre of Laconia tickets via Etix.com and do not recognize the name on the ticket, it is likely that you purchased through a third-party reseller. Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit, and if so, are not valid for admission to this event. It is possible you were unnecessarily charged significantly more than the face value of this ticket by not purchasing though our box office. Conversely, tickets purchased for less than face value may have been acquired by fraudulent means. If you have questions as to whether your ticket is valid, please contact the Spectacle Live Box Office at 800-657-8774 or boxoffice@spectaclelive.com.
HOW DO I GET THE BEST PRICE FOR TICKETS TO A COLONIAL THEATRE EVENT?
Always purchase official tickets directly from the event organizer to ensure you are receiving official tickets at the best price. For all Spectacle Live concerts and Powerhouse Theatre Collaborative productions at the Colonial Theatre of Laconia, purchase official tickets online at Etix.com or contact our box office directly at (800) 657-8774.
WHAT TIME DO DOORS OPEN TO THE THEATRE?
For most performances, doors will open one hour prior to showtime. Please be on the lookout for our preshow email, which will be sent out approximately 48 prior to the performance. This email will contain important information including when doors will open, expected runtime, and more about the specific event you will be attending.
Unanswered Questions?
Contact us by email at boxoffice@spectaclelive.com or by phone at 1-800-657-8774, or fill out the form below.