Frequently Asked Questions
WHAT SPONSORSHIP OPPORTUNITIES ARE AVAILABLE?
For sponsorships, please email Colleen Pentland Lally at cpl@spectaclelive.com.
DO YOU HAVE ASSISTIVE HEARING DEVICES?
Yes, we provide assistive hearing devices. Please visit the box office to request an assistive listening device.
HOW CAN I RENT THE THE COLONIAL THEATRE?
The Colonial Theatre is available to rent for concerts, theatre, dance, comedy, galas, speakers, weddings and other events. For rental information, please contact Kathleen Tormey at ktormey@spectaclelive.com.
You can also learn more on our rentals page.
CAN I BRING A BAG WITH ME?
Small bags and purses are allowed. No oversized purses or backpacks, such as luggage, duffle bags, or industrial sized backpacks (anything over 12″H x 12″W). All bags may be subjected to search.
WILL I BE ALLOWED TO RE-ENTER THE BUILDING IF I LEAVE DURING A SHOW?
Unfortunately, we have a no re-admittance policy.
AM I ALLOWED TO BRING FOOD OR DRINKS WITH ME
No outside food or drinks are allowed inside the building. For your convenience we have concession stands around the building that will be open during shows that serve beer, wine, soda and water.
AM I ALLOWED TO BRING MY CAMERA?
Flash is not allowed but we do allow small personal cameras. No cameras with detachable lenses allowed. Use of cameras may be restricted or prohibited on a per-show basis.
WHY DO I ONLY RECIEVE MY TICKETS A FEW DAYS BEFORE THE SHOW?
First, receiving your tickets close to your show date minimizes the potential risk of misplacing them. We’ve had many instances of ticket-buyers losing tickets they had purchased several months ago, only to be left stressed trying to find them shortly before the show. By receiving them a few days in advance, they are at the top of your inbox! (You will still receive a purchase confirmation email at the time of purchase).
Second, as suspicious ticketing transactions from less reputable (or even illegal) secondhand vendors rise across the live event industry, a shortened window such as this prevents scalpers and other questionable buyers from getting their hands on YOUR tickets. Protecting the security of the Colonial Theatre’s ticket buyers is a top priority for us, and every decision we make is to ensure our ticket-buyers are guaranteed the best possible customer experience.
WHAT IF I'VE LOST MY TICKETS?
Our Box Office is here to help recover any lost ticket information and can be reached at boxoffice@spectaclelive.com or call 1 (800) 657-8774
HOW DO I GET EARLY ACCESS TO SHOWS?
Sign up for a Spectacle Live Membership for early access, weekly member pre-sale emails, food and beverage discounts, and more! For more info contact Isabel Nichols at (617) 531-1257 x3 or inichols@spectaclelive.com.
PROHIBITED ITEMS
Weapons of any kind, Laser pens and pointers, Bags* larger than 12″ x 12″, Any alcohol or drugs, Outside food and drink, professional recording and audio equipment, pets that are not service animals.
*All bags are subject to search.
Unanswered Questions?
Contact us by email at boxoffice@spectaclelive.com or by phone at 1-800-657-8774, or fill out the form below.
